Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of your food products during shipping?
All perishable items are packed in insulated thermal liners with non-toxic gel ice packs. We use expedited shipping methods to ensure your order arrives in peak condition.
Where do you source your ingredients and artisanal goods?
We partner directly with small-batch producers and sustainable farms across the country to bring you the highest quality, ethically sourced pantry staples and fresh goods.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our collection includes a variety of gluten-free, vegan, and organic options. You can use the filters on our shop page to find products that meet your specific dietary needs.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
Can I include a personalized gift message with my order?
Absolutely. During the checkout process, you will have the option to add a custom message which we will print on a premium card and include inside your La Boîte box.