Returns & Exchanges
Due to the perishable nature of our artisanal food products, we offer a 14-day return window for unopened items to ensure the highest quality and safety. If your order arrives damaged or incorrect, please contact our gourmet support team immediately for a full replacement or refund.
Contact Support
Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Proof
For damaged or spoiled goods, please attach clear photographs of the product and the original packaging to help us process your claim.
Secure Packaging
If returning unopened pantry items, ensure they are packed securely in their original shipping box to prevent breakage during transit.
Refund Processing
Once we receive and inspect your return, we will issue a credit to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing